It’s December already and a nice hot New Zealand Christmas will be here before we know it! I hope your preparations for the New Year are going well and that you have some time to relax and enjoy a few end-of-year events and Chrismas parties. The Translation Service will be closing for a holiday break – from midday on 24 December through to 2 January. We’ll reopen to the public on Friday 3 January.

The New Year will bring some changes for us. In January, we will be moving premises from Lambton Quay to the National Archives building at 10 Mulgrave Street. This location offers a much better front desk for the public as well as placing us closer to the other teams in Internal Affairs. Note that our email, phone numbers and other contact details will stay the same.

This year, we have been grappling with the ever increasing pressure to maintain the high quality of our translations while providing faster and cheaper and better service. We are looking into multiple ways to do this and over the past few months, we have developed a simple but comprehensive system for keeping track of the quality of every translation job you send us as well as a system for selecting the most appropriately skilled translator for each translation. We’re also looking at the role of the reviser in the translation process as well as how we can ensure revised translations meet the high level of quality that clients expect. I’d welcome any thoughts you might have about our current process. We will send out some more news on this in the New Year.

For now, this is a time to take a break, celebrate our achievements in 2013 and to look forward to a great year ahead! Merry Christmas and best wishes for a happy and successful year of translation in 2014!

Q.R.